Auto

Automobile Accident: (please refer to your pink slip folder for instructions)

1. Remain calm and move to a safe location
2. Check for injuries and seek medical emergency services if required (911)
3. Report the accident to Police
4. In order to expedite your claim process, please obtain the following information if you are involved in an accident:
   • The other person’s name and address
   • Vehicle owners name and address if different
   • Make, model and year of the other vehicle involved
   • the other person’s insurance information; Company and policy number
5. If police have been contacted, find out the Officer’s name, badge number and the occurrence number or report number.

Towing Rights:

1. You decide who can tow your vehicle and where (unless directed by police)
2. Don't let a towing operator take your vehicle until you view a Government of Ontario Towing Consumer Bill of Rights.
3. You should be shown a towing and storage rate sheet listing towing fees, daily storage fees (if any), and all other miscellaneous charges. Before they get paid, the towing company must provide you with an itemized invoice. The final invoice cannot be more than 10 % above the quoted price
4. Make sure the company name on the tow truck matches the documentation and never agree to a demand for cash payment to release your vehicle. You can pay by credit card if you want.
5. During business hours, you can access your vehicle to get your personal items, while it’s stored at a towing facility
6. A tow operator must notify you where your vehicle will be towed
7. Tow operators must disclose if they are receiving a financial incentive for towing your vehicle to a specific vehicle repair shop of storage facility